1. Order Cancellation Prior to Dispatch

You may request to cancel an order prior to dispatch through your MYBUY account dashboard or by reaching out to our team via the Contact Us page.

2. Cancellation After Dispatch

If your order has already dispatched, it cannot be cancelled directly while in transit. Once delivered, eligible items may be returned in accordance with our Return & Refund Policy.

3. Customized or Special Orders

Custom or personalized items may be subject to specific cancellation restrictions once order processing or customization has commenced.