Refund & Return Policy
Last updated: September 2026
Replacement or return for damaged, missing, or incorrect items upon unboxing video/photo proof.
Cancel anytime before order status is marked "Dispatched".
Prepaid to original source; COD via UPI or direct bank transfer.
1. 7-Day Return & Replacement Window
We offer a 7-day replacement/return policy for products that arrive damaged, defective, missing parts, or incorrect. Customers are required to submit unboxing video or photo proof within 7 days of package delivery.
2. Cancellation Guidelines
Customers can cancel their order directly from their account portal or by contacting customer support before the order is marked as "Dispatched". Once an order is handed over to the courier, cancellation is no longer possible.
3. Refund Modes & Turnaround Timelines
Approved refunds will be processed based on your original payment method:
- Prepaid Payments (UPI / Cards / NetBanking): Refunded directly to your original payment source within 5 to 7 business days.
- Cash on Delivery (COD) Payments: Refunded via UPI transfer or direct bank transfer (IMPS/NEFT) within 5 to 7 business days after account verification.
